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Faulty and substandard jewellery

If your jewellery is faulty or substandard in any way we operate a 14 day no quibble money back guarantee. Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 14 days and arrange to post them back to us. We will reimburse you including the extra postage costs. If you find you simply do not like the piece you have ordered then we have a very reasonable Returns Policy.

Changed your mind?

If you find you simply do not like the piece you have ordered then this Jewellery may be returned if unworn and undamaged. We are unable to exchange or refund earrings or body jewellery for hygienic reasons.

Please use the following procedure:

• You must notify us within 14 days of receiving your goods of your intention to return a piece of jewellery
• Please send an email stating the reason for return by clicking on this linkclicking on this linkclicking on this link
• You will be sent an email containing a returns reference number and details of the returns procedure
• When claiming a refund, only the original outgoing postage costs will be refunded.
• Please send items back via a signed for postal service for your own proof of delivery
• Please note that if non returnable jewellery such as earrings and body (pierced) jewellery has been deliberately damaged in order to secure a refund, then a refund or exchange will not be issued
• Please allow up to 28 days for your refund, which will be for the full amount of the order.
• If you do not inform us within 14 days, then we will have no liability for items said to be damaged/faulty on delivery.

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By placing an order with Jewellery of the Planet you are agreeing to the implied and express terms as listed above. Your statutory rights are not affected.