Returns Information

CHRISTMAS RETURNS POLICY
We know how difficult it is to choose the right gift at Christmas, but here at Jewellery of the Planet you can shop with confidence as you can BUY NOW and return your item any time before 10 January 2012 for a full refund.

Faulty and Substandard Jewellery

If your jewellery is faulty or substandard in any way we operate a 14 day no quibble money back guarantee. Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 14 days and arrange to post them back to us. We will reimburse you including the extra postage you have paid to return the item. If you find you simply do not like the jewellery you have ordered then we have a very reasonable Returns Policy.

Changed your Mind? Our Returns Policy

If you find you simply do not like the piece you have ordered then this Jewellery may be returned if unworn and undamaged. We are unable to exchange or refund earrings or body jewellery for hygienic reasons.

Please use the following procedure:

You must notify us within 14 days of receiving your goods of your intention to return a piece of jewellery by emailing us at onlinesales@jewelleryoftheplanet.co.uk
You will be sent an email containing a returns reference number and details of the returns procedure
Please send items back via a signed for postal service for your own peace of mind. There are three main options from Royal Mail each with a different price:

Proof of postage, this service is normally free of charge from UK post offices.
Recorded Delivery, this service incurs a low cost, usually less than £1
Special Delivery- next day, this is an expensive option which we recommend if your jewellery is of high value.

Please note that should your return parcel be lost in the post you must make enquiries with Royal Mail. Jewellery of the Planet can only take responsibility for outgoing parcels.
We trust that most of our customer’s are honest however if non returnable jewellery such as earrings and body (pierced) jewellery has been deliberately damaged in order to secure a refund, then a refund or exchange will not be issued
Please allow up to 28 days for your refund, which will be for the full amount you paid for the item you are returning. As postage is free, there will be no postage charges refunded.
If you do not inform us within 14 days, then we will have no liability for items said to be damaged/faulty on delivery.

By placing an order with Jewellery of the Planet you are agreeing to the implied and express terms as listed above. Your statutory rights are not affected.

www.JewelleryOfThePlanet.co.uk is the trading name of Jewellery of the World

VAT Registration 827 8687 69