Shop Opening Hours
Our shop is open 24 hours a day for you to order, however even internet retailers need some R&R sometimes and thus our despatch facilities and customer service assistance are open during the following times:
Monday to Friday 9am to 5pm
We aim to dispatch all goods within 2 days. You will be notified that your item has been dispatched by an automated email. In the unlikely event this is not possible (perhaps because an item is out of stock) you will be notified of any delay by email. Occasionally an item may be discontinued or completely unavailable. We update our website regularly to add new stock and remove discontinued items, however If an item has sold out and we are unable to secure a new supply then we are sorry but we are unable to provide you with this particular piece of jewellery and will contact you as soon as we can to notify you of this.
Delivery times and costs
Delivery to the UK is by Royal Mail, and delivery to Europe and the rest of the world is by airmail. We do not supply to addresses located in countries where there is no surface mail service or political and economic conditions indicate that your parcel is unlikely to arrive. Unless your order is sizeable or needs a signature most will fit through a standard letter box so you do not need to be at home to receive it.
Please see the table below for details of anticipated delivery times. Please add 1-2 days to this for us to process your order:
*Signature not available in some International locations
||UK||Europe||Rest of World|
|UK Standard Shipping
||Royal Mail 2nd Class
||2-5 working days
||£1.50 or Free if you spend over £15|
|UK Premium Shipping||Royal Mail Signed For® 1st Class||1-2 working days||£3.00 or save £1.50 if you spend over £15|
|Standard International Shipping
||Royal Mail International Standard
||5 -12 working days
|Premium International Shipping
||International Tracked & Signed*
||3-10 working days
||£9.00 or save £4.00 if you spend over £50
||£10.00 or save £4.00 if you spend over £50
If your order occurs the day before public holidays, please allow a couple of days onto of the above estimates. If your order has not arrived within the anticipated delivery time, please contact us by email or use the contact form. (Details on the "contact" page). Please check with family members, housemates and neighbours before you do this, often packages have been delivered and put somewhere safe and the recipient forgets to tell you! If your postman regularly leaves items in your porch, garage, shed etc please also check these locations before you contact us.
We will initiate a trace with Royal Mail if your parcel has been sent by recorded signed-for delivery (this is done at our discretion normally for large orders). Please allow 20 working days for the trace to be completed. If your item has not been posted as signed-for delivery, please allow three weeks for any unforeseen delays in the postal system and make regular checks as suggested above. If the package can be located in transit it will be delivered, if it is deemed lost a replacement will be sent to you. Please note that for insurance reasons our responsibility for replacement ends once a recipient at your address has signed for your parcel.
If you are purchasing from the UK or the European Union, VAT has been paid for you @ 20%. Countries outside the EU will not show this charge. Because we pay the VAT for you where applicable, it does not matter where you live in the world, the price displayed will be the one you pay, there are no hidden extras. All shipping costs include VAT at the current applicable rate, this is not refundable.
Please remember if you are ordering a large number of items that your home country will have import regulations and that you as the buyer will be responsible for any tax and duty levied by the import authorities in your country.
By placing an order with Jewellery of the Planet you are agreeing to the implied and express terms as listed above. Your statutory rights are not affected.
www.JewelleryOfThePlanet.co.uk is the trading name of Jewellery of the World
VAT Registration 827 8687 69